F.A.Q
Room Types
What's the difference between a Double room and a Twin room?
A double room has one double bed. A twin room has two single beds.
We have two small children; can we get extra beds in the room?
In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on each hotel’s policy and availability. We advise you to send an email with your specific enquiry to our customer service assistant.
Can I generally request an extra bed for a third person in a double room and at what costs?
It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates and If the possibility and the costs of an extra bed in the room are not specified in the hotel’s page description, please send an e-mail to our customer service assistant.
Rates
Are the rates on your website per person or per room?
All rates on the SofiaAllHotels.com website are per room per night. There are no fees, no additional costs, and all rates include VAT for all Sofia Hotels - no hidden extras when you book through SofiaAllHotels.com; the price you see is the price you pay for all Sofia Hotels..
Do I pay a reservation fee?
No, we will not charge you a reservation fee.
Is breakfast included in the price?
Yes, all prices are per Bed & Breakfast basis.
Are taxes included in the room rates?
Yes, all fees, any additional costs and VAT are included in the published prices on SofiaAllHotels.com.
Do you offer special discounts?
SofiaAllHotels.com provides the best available rates for the dates of your stay. The discounts are already included in the standard prices. Our discounted rates are are valid only for reservations made through this web-site and they are not valid for reservations directly at the hotel!
Do you offer Very Special Discounts?
Yes, we offer unbeatable very special discounted rates for city breaks, wekkend stay, long stay, grpous etc.!
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
No, via our website it is not possible. You will have to book through the organization issuing the voucher.
Cancellation
How can I cancel or change my booking?
You can cancel your reservation or send us a request for a modification by mail.
Do I pay a cancellation fee?
SofiaAllHotels.com will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. Cancellations can be made free of charge providing details of this are received at least 48 hours prior to check-in time on the day of arrival. Cancellations made after this period will be charged with a fee equivalent to the cost of the first night's accommodation.
How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your cancellation.
