We at SofiaAllHotels.com recognize the importance of protecting the privacy information collected about our customers and future customers. This statement discloses what kind of information we gather, how we use it, and how to correct or change it. Our aim is to give you an understanding about how we collect your information and how we use it for our business.
We gather two types of information about our customers:
- Personal data that customers provide through voluntary registration on this web site;
- Data we gather through aggregated tracking (we do not use “Cookies”), mainly by tallying page views throughout our sites.
The security of all information associated with our customers is an important concern to us. We exercise care in providing secure transmission from your computer to our server of your basic personal information (name, e-mail address, telephone number), that we need to deliver you our service. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we strive to protect your information. Therefore, please remember that we will never ask you to use the Internet for sending us very important information such as credit card details.
If you cancel your reservation 48 hours before your arrival date, it will be free of charge. If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee which is in most cases an equivalent for 1 night stay. These charges may occasionally vary due to some hotels having more strict cancellations policies during peak holiday or conference periods. In these cases our reservations staff will advise you by email the applicable cancellation policy. Note, SofiaAllHotels.com will not charge you any cancellation fee whatsoever.